while braking and coming to a stop the van surges forward (while brakes are being applied). This has nearly caused accidents on 2 occasions, and has happened 2 other times in the past few months

Front brakes make a clicking noise that happens when accelerating and breaking, the brake pads may have some play or even the calipers may be malfunctioning. Vehicle is still under warranty and Toyota service center refuses to address the issue. They want me to spend $160+ to have them grease the brake pads, but they don't guarantee that this will fix the problem. On a fairly new hybrid van that has almost no wear on the brakes, this shouldn't happen, and when it does, Toyota should acknowledge and address the issue.

While turning right at approximately 5–10 mph, the vehicle was struck on the front passenger side. The impact caused moderate intrusion of the passenger door, severe damage to the front-right corner of the vehicle, and damage to the dashboard. Despite the structural damage and intrusion into the occupant compartment, none of the airbags deployed, including driver frontal, passenger frontal, side torso, or curtain airbags. Both occupants were wearing seatbelts, which activated normally. The driver sustained a right-side rib fracture caused by seatbelt force, required ambulance transport to the emergency room, and continues to experience ongoing symptoms. A child passenger seated in the front passenger seat struck her head against the window, resulting in a brain concussion with symptoms including headache and dizziness, requiring emergency medical evaluation. No airbag warning lights were present before or after the crash. The vehicle is preserved in post-crash condition and is available for inspection. This appears to be an airbag system failure / crashworthiness defect that resulted in enhanced injuries due to airbag non-deployment.

Brakes will intermittently lurch when coming to a stop with normal braking pressure. The lurch feels like the brakes have stopped working and the driver has to press harder on the brake to avoid rear ending the vehicle in front. Brake pedal feels normal the entire time. Dealership is unable to duplicate on a test drive since the issue is intermittent.

The contact owns a 2023 Toyota Sienna. The contact stated that while driving, the fuel gauge indicated there was 121 miles of fuel available. The contact stated that within twenty miles, the fuel gauge indicated that the fuel tank was empty. The contact stated that when the gauge indicated 170 miles available, the fuel usage decreased quickly. In addition, the contact stated that the failure had occurred several times. The contact stated that the vehicle was purchased and modified for transporting the contact’s disabled son. The Freedom Motor company provided the modification requests. The contact stated that the vehicle was taken to the modification company several times, however no assistance was provided. The contact was advised to always keep the fuel tank full. The contact stated that it was very hot and dangerous to be driving a vehicle and running out of fuel while transporting her disabled son. The manufacturer was not made aware of the failure. The failure mileage was unknown.