The contact owns a 2023 Ford Escape PHEV. The contact received notification of NHTSA Campaign Number: 26V091000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.

I received a recall notice for my car for the batteries. I parked my car in the garage so now I'm worried that my house is going to catch on fire and if I'm doing 70 mph down the freeway is my engine going to shut down. I'm not sure if this is part of it but my car doors lock on their own and a couple times my keys have been inside the car thank goodness I had an extra fob or the window was rolled down enough I could put my hand in it.

Dear Ford Motor Company Customer Relationship Center, We are resending our original letter (dated March, 2026), as we have still not received any response or resolution regarding this ongoing recall matter. Since sending that letter, we received a notice stating the recall fix for the battery issue was finally available. Despite the significant inconvenience, we promptly brought our vehicle in to have the repair completed. We were then informed that only ONE of the two critical battery fixes was available and performed — the second, equally critical portion of the recall repair remains unavailable and unresolved. This is unacceptable. We have now been dealing with this issue for well over a year, have complied with every restriction Ford has asked of us, and made yet another trip to the dealer in good faith — only to be told the problem is still not fully fixed. As outlined in our original letter, we are asking Ford directly — not through our dealer, who has been unable to provide answers — for the following: 1.A confirmed timeline for when the remaining battery fix will be available and completed. 2.Confirmation of whether our current high-voltage battery will be fully replaced with an improved unit. 3.A formal response regarding compensation for the 24+ months we have been without full use of our vehicle’s core PHEV functionality — the primary reason we purchased and waited over 8 months for this vehicle. Our original email was sent Marc h 2026 and we have tried email, mailing and calling with no response or resolution. Considering the language of the recall we are very concerned about the safety AND also concerned we cannot use this as the commuter car intended.

The contact owns a 2023 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the recall was an inconvenience because the battery could only be charged to 80 percent. The dealer was notified and informed the contact that parts were still unavailable. The manufacturer was notified of the issue and referred the contact back to the dealer for assistance. The contact had not experienced a failure.

The contact owns a 2023 Ford Escape. The contact stated that while the vehicle was parked, the vehicle became inoperable. The vehicle was jump-started and the vehicle operated as intended. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System); however, the part to do the recall repair was not yet available, and the contact associated the failure with the recall. The local dealer was contacted, and the battery was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised the contact not to charge the vehicle to full capacity to avoid the failure. The failure mileage was approximately 12,000.