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I'm looking for advice from anyone who has dealt with a Toyota warranty denial. I own a 2025 Toyota Sequoia that is still under warranty. I first brought it to Mountain States Toyota because the power liftgate would only partially open, beep repeatedly, and would not open or close correctly using the buttons. I also noticed the right side of the liftgate was not sitting flush. The dealership confirmed in writing that the liftgate was misaligned, would not operate correctly, and that there was a significant gap on the right side. Their inspection notes also state they found no signs of previous repairs or accident damage and even checked the Carfax, which showed no reported accidents. Before the issue was repaired, the liftgate strut/arm snapped. The dealership is now denying warranty coverage, claiming the damage was caused by an "outside force." I don't understand how that conclusion was reached when the exact problem was documented before the strut failed. To make sure I wasn't missing something, I had the vehicle inspected by an independent auto body shop. They provided a written statement saying they found no evidence of accident damage or any outside-force damage and that the failure appears to be mechanical. I also have photos of the vehicle before it went to the dealership and after it left, showing new damage that wasn't there beforehand. I've contacted Toyota Customer Care, but they told me the dealership makes the warranty determination. At this point I'm trying to understand how a documented liftgate malfunction on a vehicle still under warranty became an "outside force" claim despite the dealership's original inspection and an independent body shop's findings. Has anyone experienced something similar or had success getting a dealership or Toyota to reconsider a warranty denial? Any advice would be appreciated.

TOYOTA SEQUOIA HYBRID 2025 UNKNOWN OR OTHER

Right rear passenger window failed. Came out to my vehicle at 4pm 5/4/2026 at work in a secure lot. Right rear passenger window appeared exploded out. Almost all of the glass was on the ground, only some of the tempered glass fell in onto the seat. Took many pictures showing the glass bowed out. Filed a police report. Police found no foul play, also noting the nature of the damage protruding out. Police are reviewing parking lot camera footage and no foul play has been indicated to date. Took picture of dashboard temperature in the vehicle showing 73 degrees outside, peak temp reports for Batavia NY show 74 degrees.  No mowing services took place during the day. No driveway services. Nothing that would introduce flying debris. I park away from other vehicles to protect my vehicle from incidental door damage that may occur if people park too closely. I did not notice any issues prior. I hand wash my vehicle nearly weekly and keep it immaculate. I bought the vehicle brand new. Currently has ~9,300 miles. I have not had time to take the vehicle to Toyota for inspection. The police helped remove the broken glass so I could safely drive home. Using Google I did learn that Toyota is experiencing window defects where windows are spontaneously exploding. Very scary, I have 3 young children and am very thankful this did not happen driving. Reports are while in vehicle it sounds like a gun blast when the windows explode.

TOYOTA SEQUOIA HYBRID 2025 VISIBILITY/WIPER

The panoramic moonroof on the 2025 Toyota Sequoia spontaneously shattered while the vehicle was stationary.    Nothing hit the moonroof.  Was told by the dealership that it was caused by a pressure imbalance and although this is a know issue Toyota will not cover it as corporate doesn't see it as a issue.  Was lucky the screen as deployed as it caught the glass from hitting the driver.

TOYOTA SEQUOIA HYBRID 2025 STRUCTURE:BODY

The 2nd panel of the panoramic sunroof literally exploded. Was sitting, stationary after a brief highway drive when it exploded cacophonously. Toyota won't cover under warranty because they're saying that it had to be resultant from an incident. But, literally, it just blew up 100% unprovoked.

The contact owns a 2025 Toyota Sequoia. The contact stated that while his daughter was attempting to buckle the passengerâs side second row seat belt, a bolt from the anchor point near the floor of the vehicle detached. The vehicle was taken to a dealer, but it had not yet been diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 14,000.

TOYOTA SEQUOIA HYBRID 2025 SEAT BELTS

2025 Toyota Sequoia 2WD — vehicle data sourced from FuelEconomy.gov.

La Toyota Sequoia 2WD (2025) es un vehículo híbrido certificado, diseñado para ofrecer potencia y eficiencia. Con un motor híbrido de 437 caballos de fuerza y tracción trasera, este SUV estándar está listo para cualquier aventura.

	2001	2002	2003	2004	2005	2006	2025
product.price	—	—	—	—	—	—	—
specs.engine_capacity	4.7L	4.7L	4.7L	4.7L	4.7L	4.7L	3.5 L
specs.fuel_type	Regular	Regular	Regular	Regular	Regular	Regular	Regular
specs.transmission	Automático 4 velocidades	Automático 4 velocidades	Automático 4 velocidades	Automático 4 velocidades	Automático 5 velocidades	Automático 5 velocidades	10 speed automatic
specs.body_type	SUV - 2WD	SUV - 2WD	SUV - 2WD	SUV - 2WD	SUV - 2WD	SUV - 2WD	SUV

Toyota Sequoia 2WD (2025) product.specifications