I am driving home from work and I’m right around the corner from my house. As soon as I try to make a turn, the car begins beeping and the faults “Electrical system malfunction” and “12V power supply” show up. My car does not accelerate, I lose power steering, and I can no longer move while I’m still in the middle of the road with cars around me. Thankfully, there was a slight downhill that allowed me to coast somewhat off the road, but I had to push this 4600+ lbs car (by myself) further so it wasn’t sticking out. I had to get 4 other people to help push the car to my house across a residential collector road which took ~20 mins just to go a couple hundred feet. This is the THIRD time of this occurring, twice I’ve been to the dealership, and twice they told me they couldn’t replicate the issue. The other times “thankfully” occurred when the car was already parked, but one of the instances required a tow; this was not even a week after buying the car. The second time occurred not even 5 hours after getting my car back from the dealership service center, requiring me to ditch the car in the parking lot (dealership was closed). I’ve had the car for a little under a month. This is incredibly unsafe. I work in downtown and go on many major roads/interstates during my commute. If this would’ve happened on the freeway or a busier road, a serious accident and/or injury could’ve occurred.

My primary safety complaint is that the automatic emergency-call function failed during an actual airbag-deployment collision even though the SOS indicator was green and appeared to show that the system was operational. The vehicle is a 2023 Volkswagen ID.4, VIN [XXX]. On XXX, at approximately 8:04 a.m., while traveling southbound on Columbia Pike near Trader Joe’s, the vehicle was involved in a collision that deployed the airbags. The vehicle automatically initiated the emergency-call sequence but announced words to the effect of, “Your call cannot be completed.” The Montgomery County Police Department investigated the collision under Incident Number XXX. Fortunately, a passerby witnessed the collision and assistance was available. Without that person, emergency assistance could have been delayed, increasing the risk of serious harm. An injured, disoriented, trapped, or unconscious occupant may not be able to locate a phone and call [XXX]. The vehicle had a prior history of recurring GPS, SOS, and connected-services failures. It was presented to authorized Volkswagen dealers four times while under warranty, and a Volkswagen TAC case was opened, but no root cause or permanent repair was documented. Shortly after Volkswagen was notified that a lemon-law filing would proceed, the GPS, green SOS indicator, and some connected functions appeared to return for about two days without any explanation of a repair, software update, reset, remote action, or configuration change. The GPS then became inaccurate again, while the SOS indicator remained green. I request that NHTSA investigate why the indicator remained green when the automatic crash call could not connect, whether Volkswagen verifies actual voice and location functionality before displaying the green indicator, and whether affected vehicles require a safety recall or other corrective action. The complete statement and supporting evidence are attached as Exhibit 0. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/14/26 my wife attempted to park our 2023 VW ID.4 Pro S AWD. She pulled into the spot with two hands on the steering wheel, her foot off of the accelerator, with the car being slowed by regenerative braking, and the car suddenly accelerated and crashed through a fence and hit a cement barrier. The air bags did not deploy. After the accident that most likely totaled the car, my wife's foot was on the brake. The two challenges we noted were 1. The car should have not accelerated on its own and 2. The air bags should have deployed given the violence of this crash.

1. My tires are half recommended pressure on ALL tires yet yet the automatic monitoring system does not record any abnormality. This is a dangerous system because it tells me everything is ok when it is not. This is on all four tires. 2. When backing up with a trailer the car slams on the brakes as it thinks someone is there and you can’t always turn it off. There is an X you hit to turn off but if you forget…. Sometimes the X doesn’t appear and you have to shift forward then reverse then forward then reverse to get the X to appear and so you can back up without brakes slamming on. Hard to use bike rack because of this.

I was parked in front of my townhouse I have a witness who saw me at a stop. Next thing I know car accelerates and hits my townhouse. I did not accelerate I was not speeding and I have a witness who saw me stopped