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Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system crash also temporarily disabled rear cross traffic alert and the parking sensors.  Backup cameras are a federally mandated safety feature which reduce the risk of collisions when reversing. Without this safety feature, the risk of a collision increases.

POLESTAR POLESTAR 2 2023 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera consistently fails and displays a "Backup Camera is Temporarily Unavailable" message. Polestar is only issuing a software fix for this on model year 2026 Polestar 2s and a solution has not been offered for over 8 months now.

Rearâview camera intermittently fails to provide a usable image when shifting into reverse. Symptoms include delayed activation, black screen, frozen frame, or extremely choppy video. This results in intermittent loss of rear visibility and does not comply with FMVSS 111. The defect has persisted for several years despite multiple Polestar software updates and multiple NHTSA recall campaigns intended to correct the issue. The failure is reproducible and appears strongly loadâdependent. It occurs most often immediately after vehicle startup or when the infotainment system is busy with background activity such as app initialization, updates, or UI redraws. Under these conditions, shifting into reverse frequently produces no usable camera image. If I wait several seconds for the system to stabilize before shifting into reverse, the camera usually works, which indicates a resourceâcontention or performanceâlimitation issue within the Intel Atomâbased infotainment head unit used in earlier Polestar 2 vehicles. The recall remedies have not resolved the defect, and the failure continues to occur under predictable, realâworld conditions. Because rearâview camera activation is timeâcritical for detecting pedestrians, children, pets, and obstacles, this ongoing defect presents an unreasonable safety risk. The repeated failure of softwareâonly remedies suggests the underlying cause may be hardwareârelated. Newer Polestar and Volvo vehicles equipped with the Snapdragonâbased infotainment unit do not exhibit this behavior, which further supports the possibility of a hardware limitation in the original head unit. I request that NHTSA reâevaluate the effectiveness of the current recall remedies and determine whether a hardwareâbased fix is required to bring the vehicle into full compliance with FMVSS 111. This defect remains active despite multiple attempts to correct it and continues to compromise rear visibility and overall safety.

The contact owns a 2023 Polestar Polestar 2. The contact received notification for NHTSA Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed. The contact stated that the dealer would only complete the recall if the previous software updates were completed, and the updates were not covered under the recall. The contact stated that the dealer failed to complete the software updates previously. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.

POLESTAR POLESTAR 2 2023 BACK OVER PREVENTION

Over the last 1.5 months, the liftgate system on the vehicle has failed to fully close and latch. The vehicle shows the liftgate as unsecured and the liftgate has play despite being partially latched. Investigation of the vehicle shows that the tailgate damper drive unit wiring harness is designed in a way that the wires pinch and short to ground. This design flaw causes the vehicle to lose communication with the position sensors in the tailgate damper drive unit and prevents the tailgate from closing fully.

POLESTAR POLESTAR 2 2023 STRUCTURE:BODY:HATCHBACK/LIFTGATE

2023 Polestar 2 Dual Motor — vehicle data sourced from FuelEconomy.gov.

Experience electrifying performance with the 2023 Polestar Polestar 2 Dual Motor, boasting a powerful 310 kW (416 hp) electric powertrain and all-wheel drive for dynamic handling. Enjoy an impressive estimated electric range of 260 miles and exceptional fuel efficiency with a combined 100 MPGe.

	2022	2023
Price	—	$49,900
Engine Capacity	—	—
Fuel Type	Electricity	Electricity
Transmission	Automatic (A1)	1 speed automatic
Body Type	Midsize Cars	Fastback

Polestar 2 Dual Motor (2023) Specifications