Enterprise rental regional manager Amber Backman is allowing staff to release vehicles after having criminal damage to them and even on the release paperwork she allows techs to send it clearly states Windshield star and all her workers think that it is ok and "normal" to do these things. I repeatedly attempted to redirect staff and they are selling DW/CDW as insurance and making customer provide them PII over the phone or else they have to bring it in for them to inspect. Even after speaking to David Neighbors who is allegedly the Risk or compliance supervisor and he finally took the Avondale IR number he did not addess the lack of knowledge and compliance of staff and how the manager Amber Backman repeatedly said to me " per industry standards, I don't need to take report" of the damage to the windshield obstructing the view of drivers on their rentals.

I experienced multiple unintended gear changes while stopped in traffic in a 2026 BMW X2 xDrive28i (~11,800 miles, rental vehicle, prior usage unknown). The vehicle uses a small electronic toggle gear selector located immediately adjacent to the cupholders. Incident 1: While stopped with my foot on the brake, the engine shut off due to auto start/stop. When I released the brake, the engine restarted but the vehicle did not move forward and instead revved slightly. I immediately pulled the selector back and the vehicle resumed normal forward movement. I did not intentionally shift gears and believe the vehicle had unintentionally shifted into Neutral. Incident 2: While stopped with my foot on the brake, I reached for a drink in the cupholder. During this normal action, the gear selector was likely contacted unintentionally. The vehicle shifted into Reverse without my intent, confirmed by the backup camera activating. The vehicle did not move because I remained on the brake and recognized the issue immediately. Afterward, I tested this interaction in a controlled environment in my driveway. While stationary with my foot on the brake, repeatedly reaching for a cup caused the vehicle to shift into Neutral or Reverse multiple times without intentional input or clear tactile feedback. The selector’s location next to the cupholder and its sensitivity allow incidental contact during normal use. As a left-handed driver reaching across the console (with a wristwatch and jacket), contact may occur without awareness. This creates risk of unintended gear selection, unexpected movement, or failure to move when expected.

I am requesting an executive review of my ongoing case regarding my 2026 BMW X2. Since purchasing the vehicle approximately seven months ago, I have experienced several recurring issues that remain unresolved despite numerous visits to the dealership and multiple communications with BMW Customer Relations. The primary concerns include: • A loud and persistent noise coming from the rear driver's side of the vehicle.
• A recurring check engine light.
• A reverse warning notification appearing on the vehicle's screen while I am driving forward. The vehicle has been returned to the dealership on multiple occasions for diagnosis and repair. I have also provided videos documenting these issues. Although dealership personnel have acknowledged that they can hear the noise in the videos and have indicated they may know what is causing it, I have repeatedly been informed that the issue cannot be duplicated while the vehicle is in their possession. As a result, the defects remain unresolved, and I continue to experience the same concerns. My greatest concern is the safety-related nature of these issues, particularly the reverse warning appearing while the vehicle is being driven. In addition, the ongoing check engine light and rear-end noise have significantly impacted my confidence in the reliability and safety of this vehicle. I have made every reasonable effort to work cooperatively with both the dealership and BMW to resolve these concerns. However, after multiple repair attempts and continued documentation of the issues, I am seeking executive assistance in obtaining a meaningful resolution. I respectfully request: 1. A comprehensive review of my case and repair history. 2. An independent evaluation of the vehicle's ongoing defects. 3. A written explanation of the findings regarding these recurring issues. 4. Information regarding any available options for further resolution, including repurchase, replacement, or other remedies if appropriate. I am prepared to provide all