As i was driving on the interstate, i heard a gunshot-like explosion and the sunroof glass broke. Glass shards fell into the car. I had to slow down to 30 mph and exit the interstate. There was no obvious road debris or cars around me at the time of the incident. I drove the car to the dealership where it is for repair

LEMON LAW NOTICE: [XXX]– [2023 CPO Mercedes EQE350+] – Repeated Defects- Vehicle Safety feautures non functional I request that the TxDMV Enforcement Division investigate the deceptive trade and inspection practices of Mercedes-Benz of North Houston, and compel the dealership to cover the full physical repair and component costs required to bring this vehicle back into manufacturer safety compliance at my local servicing facility. I hold formal video diagnostic evidence provided by a certified technician confirming these facts and will provide it immediately upon request by an investigator. To: AutoNation Corporate Customer Care / Executive Escalations From: [XXX] Date: June 20, 2026 Subject: Escalation: Misrepresentation and Mandatory CPO Inspection Failure – Mercedes-Benz of North Houston Vehicle & Purchase Details: Vehicle: 2023 Mercedes-Benz EQE 350+ VIN: [XXX] Purchase Date: [XXX] Selling Dealership: Mercedes-Benz of North Houston (An AutoNation Dealership) Servicing Dealership: Mercedes-Benz of West Houston Statement of Issue I am writing to formally escalate a serious matter regarding a breach of the Mercedes-Benz Certified Pre-Owned (CPO) standards and a misrepresentation of vehicle condition by Mercedes-Benz of North Houston. I am seeking corporate intervention to resolve a high-cost repair stemming entirely from an undisclosed, out-of-specification pre-existing condition present at the time of sale. Chronology of Events [XXX] (Purchase & Test Drive): I purchased the vehicle as a Certified Pre-Owned unit from Mercedes-Benz of North Houston. During the initial test drive, I explicitly noted and pointed out an active issue with the radar/sensor system to the sales team. Delayed Delivery: Due to this sensor issue, the dealership delayed delivery of the vehicle for approximately 2 to 3 weeks to allegedly resolve the problem. I took delivery in December 2025 once the sensors appeared to be functi INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Mercedes Benz EQB 250. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer and the dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated their concern. The contact stated that the vehicle is unsafe and hazard to drive for the contact daughter and other passenger The contact had not experienced a failure.

The contact owns a 2023 Mercedes-Benz E-Class. The contact stated while driving at an undisclosed speed, the engine seized. The contact stated that the failure occurred while making a left turn. In addition, a malfunction error message illuminated. The contact stated while attempting to start the vehicle, the vehicle failed to start with the push to start. However, the vehicle did start using the key fob. The vehicle was taken to the dealer, however the failure was not duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.

The contact owns a . The contact received notification of NHTSA Campaign Number: ( ); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.