The contact owns a 2023 Jeep Grand Cherokee. While the contact's husband was driving approximately 72 MPH with the contact seated in the front passenger’s seat and two children in the rear seats, the occupants heard a loud bang coming from the rear of the vehicle. The vehicle immediately became uncontrollable and the rear-end shifted. A trailing vehicle swerved into the median to avoid a crash. Upon pulling over to the side of the road and inspecting the vehicle, the contact's husband noticed that the rear passenger-side coil spring had detached and was ejected from the vehicle. The driver drove the leaning vehicle to the dealer via a side road; however, the vehicle was not yet diagnosed or repaired. The contact stated that the vehicle was previously taken to the dealer for a recall repair under NHTSA Campaign Number: 26V051000 (Suspension), but the dealer informed the contact that the vehicle passed inspection and no repairs were needed. The contact stated that the failure occurred while on vacation, which required the contact to obtain a rental vehicle. The manufacturer was notified of the failure and denied vehicle rental assistance. The contact stated that both the dealer and the manufacturer failed to return phone calls. The failure mileage was approximately 61,600.

This vehicle has experienced continuous HV battery drainage since repaired under recall 68C on 2/9/26. Multiple follow up trips to the dealer and discussions with the Stellantis "Star team" have resulted in them informing me the vehicle is unfixable but "safe" to drive. They admit they have no idea what the problem is or how to solve it.

As I was driving the warning system alerting me to BRAKE! came on and jerked the vehicle to a stop even though no one was in front of me and there were no cars next to me either. Extremely dangerous to have the vehicle stop out of the blue while driving 20 mph. The component has not been inspected yet and the warning lights came on the dashboard.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed searching for a parking spot, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed to the floorboard; however, the vehicle crashed into three unoccupied parked vehicles. The contact stated that the vehicle crashed into the passenger’s side of one vehicle and sideswiped the front passenger's side of another vehicle and sideswiped the front driver's side of the third vehicle. The vehicle was towed to a local collision center. No injuries were sustained. A Police report was filed. The vehicle was later towed to the dealer for a diagnostic test; however, the diagnostic test was inconclusive. In addition, there was an unknown error message temporarily displayed. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

This is the 3rd internal mechanical failure of the front electronic disconnecting sway bar assembly on my Grand Cherokee Trailhawk 4xe. The component keeps failing prematurely (most recently after only 3,000 miles), causing severe front-end looseness and clunking. This is a critical part of the suspension and it has failed 3x in 14k miles.