See attached document for complaint.

The contact's wife owns a 2024 VinFast VF8. The contact stated that while driving in a parking lot, attempting to park, and the brake was depressed, the vehicle kept moving. The vehicle collided with two other vehicles and then came to a stop. The contact stated that there were no injuries sustained, and medical attention was not sought. A police report was filed. The vehicle was towed to an independent mechanic, where there has not been a diagnosis as of yet. The manufacturer was not notified of the failure. The failure mileage was 7,500.

The contact leased a 2024 VINFAST VF 8. The contact stated that upon pulling into the driveway with the rear wheels of the vehicle on the side of the roadway, the brake pedal was depressed, but the vehicle unintendedly accelerated. The driver swerved and avoided the residence, and the vehicle crashed into a flowerpot. The vehicle then accelerated 70-80 ft. on the sidewalk, passed several residences, and the vehicle stopped. The air bags did not deploy. There was no injury sustained. No police report was filed. Additionally, the contact stated that while her sister was attempting to park downhill, the vehicle unintendedly accelerated temporarily and responded as needed. The contact also stated that while driving on the Golden Gate Bridge at an undisclosed speed and approaching a toll, the contact decelerated to 25 MPH, but the vehicle suddenly accelerated, and the passenger's side of the vehicle struck the guardrail. There were no warning lights illuminated. The air bags did not deploy. There was no injury sustained. No police report was filed. No further information was available. The contact stated that she was concerned for her safety because the vehicle was unsafe to drive. The local dealer was not contacted because the dealer had closed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failures and referred the contact to the auto finance company for assistance. The failure mileage was approximately 8,000.

The forward collision warning keeps faulting. The software sends incorrect errors and shuts off some of the safety features when doing so. The steering wheel is stuck in the 'exit' position, meaning it's retracted and in the highest position, making it difficult to maneuver. Various alarms randomly sound for no reason. The car has had multiple software updates and the problems remain persistent.

While accelerating onto a highway, several systems faulted including the high voltage and 12v systems, which apparently cause the vehicle to shift into neutral and get stuck in the neutral position (while still on the highway) Several safety systems on the vehicle (such as forward collision avoidance) constantly fault and then reset themselves as well.