The contact owns a 2023 Mercedes-Benz EQS AMG 4MATIC. The contact stated that while driving at a slow speed, the vehicle stalled and failed to restart. While exiting the vehicle, the vehicle shut off. The vehicle automatically locked after closing the door. The contact's child became locked inside the vehicle on several occasions. The contact's husband was able to unlock the doors with his phone. The contact had previously been stranded for three hours. The vehicle was towed on a flatbed to the local dealer, and a software check was performed. The vehicle was diagnosed, and it was determined that the coolant level was low. The contact was informed that the anti-theft system was working as designed. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 47,000.

I was badly burned by the exhaust when exiting the back left passenger seat.

Was traveling to Ft. Worth to babysit my grandchildren and when I was on the freeway in afternoon traffic my car was not accelerating and I kept stepping on the gas and the car started to get slower and then all of a sudden it completely stopped in the middle of traffic(I didn't pull over to the side like Mercedes stated, it stopped in the middle lane of the freeway, the engine light was on) and I had to locate the hazard lights so no one would run into the back of my car. When it stopped, I had to put it in park and restart the car. I thank God that my grandchildren weren't with me or that someone didn't hit the back of the car. I ask Siri to find the nearest dealership and it was Mercedes-Benz of Grapevine, proceeded to go there first. They called me the next morning and told me it was the Fuel Pump. Then on Jan. 16, 2026, I took my car in for routine maintenance and they found a leak on the Front Differential and they practically removed the whole engine to fix the leak. Had this fix on Jan 20, 2026 This car just turn 2 years old on Dec. 23. Contacted the corporate office as I was directed by the Service Director, Richey Barnes and was told that before they could do anything it had to break down again or anything major. I told them that I have my young grandchildren with me since I often have to babysit them and he told me that there was nothing he could do.

Después de hacer todo el procedimiento a demás que mi información refleja en su página para te arme o darme el auto me piden como hice el pago mas sin enbargo a ellos les refleja como a mí mediante la aplicación yo facilité una cuenta CD que no refleja el saldo hasta el tiempo uno firma , entonces carro pagado online figurable y ellos no dan razón ayuda por favor , CarMax Zahara Lqs Vegas NV , yo [XXX] Translation to English: After completing the entire procedure, in addition to my information being reflected on their website to arm or give me the car, they ask me how I made the payment, however, it reflects to them how it did for me through the application. I provided a CD account that does not reflect the balance until the time of signing, so the car paid for online is visible and they do not give any reason. Please help, CarMax Zahara Lqs Vegas NV, I, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2023 MERCEDES GT 43 AMG, approximately one year old caught fire in the garage of our home. The car was off and sitting in the garage for approximately 10 hours prior to fire damaging the garage and parts of the house. This occurred at approximately [XXX] on [XXX]. There were 3 people in the house including [XXX]. One adult was awake at the time and alerted to the smell of smoke coming from the garage. Everyone was evacuated and the fire department was called. Upon arriving, garage was opened and front of Mercedes was in flames. Fire was put out by the fire department. The vehicle has since been inspected by car insurance, Mercedes corporate and fire department. The car has been deemed a total loss. There were no warning lamps, messages or anything else going on with the car prior to fire. The car is currently in the hands of State Farm and is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)