This is a fourth occurrence related to NHTSA complaints 11749893, 11750183, and 11751201. The vehicle was previously diagnosed and repaired under warranty for the same 'Shift System Fault: Service Required' condition (transmission main control valve body replacement, RO #609213, completed July 21, 2026). Approximately 14 hours after pickup, on July 22, 2026, the identical fault recurred, the Check Engine light illuminated, and the vehicle died while driving. The vehicle was towed to Bowen Scarff Ford in Kent, WA and checked in the same day (RO #609522) for further diagnosis. This is now the second documented repair attempt for the same defect.

My daughter was driving the vehicle. She left home, drove 2 miles to drop someone off, and returned home on a 2 lane road with a 30mph speed limit. Approximately half way home, while travelling approximately 30-35mph, the hood on the vehicle flew open. It shattered the windshield, bent the hood, and because the hood flew so far back, the top of both front side panels were bent back. The last time the hood had been opened was long before to have the oil changed. There were no warning lights about the hood, and the vehicle had been used quite a bit that day, and at speeds higher than it was travelling when the hood flew open, before the incident occured. We are concerned about latch failure.

This is a third occurrence related to NHTSA complaints 11749893 and 11750183. On July 15, 2026, at approximately 7:30-7:42 AM, while driving to a scheduled Ford service appointment, the vehicle exhibited hesitation and delayed acceleration at multiple intersections, not isolated to one location. Although the vehicle's auto start-stop feature has been manually disabled, the hesitation at each stop felt similar to that feature engaging and re-engaging the engine. The vehicle then stalled completely at an intersection and would not move for approximately 10 minutes. The check engine light illuminated for the first time during this incident. Kent Police Department was contacted, event number 2026-44221. The vehicle was subsequently dropped off at a Ford dealership on July 15, 2026 for diagnosis under warranty.

This is a second occurrence of the Shift System Fault previously reported in NHTSA complaint 11749893. On July 13, 2026, while parked, the vehicle again displayed a 'Shift System Fault - Service Required' warning, followed by a 'Service Vehicle Soon' message. The vehicle would not shift out of Park. This incident was captured on video, which is available upon request. The vehicle has an appointment scheduled with a Ford dealership for diagnosis under warranty.

While driving home and stopped at a red light, the dashboard displayed a "Service Required" warning followed immediately by a "Shift System Fault" message. The vehicle would not accelerate and stalled in the middle of the road with traffic going around me. I was unable to move the vehicle until I was able to restart it, which took at minimum 2 tries and 5 minutes. The warning cleared after restarting but the vehicle had been purchased 11 days prior with only 18,241 miles. The problem has not yet been confirmed by a dealer but I am scheduled to take it in for inspection. No prior warning lamps appeared before this incident. The vehicle is available for inspection upon request.