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Vehicle Information  Year: 2024 Make: Ford Model: Edge VIN: [XXX]  Description of the Safety Issue  I am submitting this complaint regarding the unexpected failure of the panoramic glass roof on my 2024 Ford Edge.  The vehicle was parked in my residential driveway. As I began backing out of the driveway, I heard a very loud explosion or bang. I immediately stopped and inspected the vehicle. I discovered that the panoramic glass roof had shattered outward.  There had been no collision, no rollover, no object striking the vehicle, and no severe weather. The vehicle had simply been sitting in my driveway before I began backing out.  The interior sunshade was closed at the time of the incident. After the glass shattered, a substantial amount of broken glass remained on top of the closed sunshade and around the roof opening. I also observed that there was essentially no broken glass in my driveway, which suggests the glass failed from within the panel rather than from an external impact.  This sudden failure occurred without warning and created a significant safety concern. Had this happened while I was driving at highway speeds with passengers in the vehicle or with the sunshade open, the results could have been much more dangerous due to falling glass and the driver's distraction.  I am requesting that NHTSA investigate this incident to determine whether similar failures are occurring in 2024 Ford Edge vehicles and whether this represents a potential safety defect involving panoramic sunroofs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORD EDGE 2024 UNKNOWN OR OTHER

Vehicle shudders especially under 40mph. Dealer advised that the torque converter is bad.

FORD EDGE 2024 POWER TRAIN

The contact owns a 2024 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image failed to function properly. The failure was intermittent. The contact received notification of NHTSA Campaign Number: 26V124000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.

FORD EDGE 2024 BACK OVER PREVENTION

The contact owns a 2024 Ford Edge. The contact stated that while the contact's daughter was reversing, the rear-view camera seized. The contact's vehicle crashed into a vehicle that was parked behind the contact's vehicle. No injuries. In addition, the contact stated that the rear-view camera displayed a frozen image. The contact stated that the failure was not identified until after the crash. The image was still displayed on the rear-view camera display after the crash. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. No Police report was filed. The contact received a recall notification, NHTSA Campaign Number: 26V124000 (Back Over Prevention) however, the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2024 Ford Edge. The contact received notification of NHTSA Campaign Number: 26V124000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted, and a software update was performed but the issue persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera intermittently displayed a blank image. The failure also affected the radio and the air conditioning system and the air conditioning was inoperable. The approximate failure mileage was 26,000.

2024 Ford Edge AWD — vehicle data sourced from FuelEconomy.gov.

The 2024 Ford Edge AWD is a capable small SUV offering a comfortable driving experience with its 2.0L turbocharged engine and 8-speed automatic transmission. Its all-wheel-drive system ensures confident traction in various conditions, while its spacious dimensions provide ample room for passengers and cargo.

	2007	2008	2009	2010	2011	2012	2024
Price	—	—	—	—	—	—	$39,995–$50,000
Engine Capacity	3.5 litre3496 cc(213.339 cu in)	3.5L	3.5L	3.5L	3.7L	3.5L	2.0 L
Fuel Type	Petrol	Regular	Regular	Regular	Regular	Regular	Regular
Transmission	6 speed automatic	Automatic 6-spd	Automatic 6-spd	Automatic 6-spd	Automatic (S6)	Automatic (S6)	8 speed automatic
Body Type	4/5 Seater Off-Road Vehicle	Sport Utility Vehicle - 4WD	Sport Utility Vehicle - 4WD	Sport Utility Vehicle - 4WD	Sport Utility Vehicle - 4WD	Sport Utility Vehicle - 4WD	SUV

Ford Edge AWD (2024) Specifications